Must have functionality for managing a driver instruction and training business:
- Online driving lesson bookings & payments 24/7
- Online lesson voucher purchasing with integrated booking redemption
- Automated email & SMS to students and instructors for booking confirmations, voucher purchases and reminders
- Student dashboards to manage their own bookings
- Instructor dashboards to mange lesson scheduling and their availability
- Student information including lesson history, purchases and vouchers
- Detailed reporting for bookings, purchases and voucher usage
- Cater for pickup address, Student License number, Keys2drive codes
- White label solutions with your business branding
- Students can book and pay themselves online 24/7
- Students can purchase lesson voucher packages themselves 24/7
- Students can manage their own booking modifications and cancellations via their own dashboard
- Students can check availability without having to call
- Students receive automated (email and SMS) booking confirmations (immediately) and reminders (24 hours prior to the booking time)
- Young adults prefer to communicate online rather than call
- Instructors can make and manage booking themselves from their own dashboard
- Instructors can easily control their availability and block times, day and date ranges when unavailable
- All booking details in one place
- Ability to run a cashless business
- Reduces no-shows as customers pay upfront and receive automated reminders
- Instructors are automatically notified of new/modified/cancelled booking via email and SMS
- Pickup locations address is displayed on Instructor dashboard that links to maps Booking and Mini website that can be linked to Instructors website and Facebook page
- More exposure online as Google will index their booking and voucher purchasing pages. New customers can find you in their Google search results
Must have full access to all the data for producing reports on the screen or download to use in Excel.
- Purchase reports including fees
- Booking reports including cancelled bookings
- Voucher reports including usage amounts and liability
- Activity reports outlining the bookings completed and franchisee & payment processing fees
- Client booking & purchase history
INTEGRATED PAYMENT PROCESSING
Needs to have the Uber factor for processing payments. When a student makes a booking or purchase they need the option to store their card payment details. Any further bookings and purchases can then use the stored payment details instead of entering card details again. This make the booking and purchase process quick and easy.
Email and/or SMS notifications must be able to be automatically sent to students and instructors. All notifications must have templates to allow for customisation and business branding.
- Booking confirmations to students and instructors
- Booking modification to students and instructors
- Booking cancellations to students and instructors
- Voucher purchases
- Booking reminders
It is mandatory to have the functionality for a student to provide their pickup location details at time of booking. The booking process needs to displays a list of locations for selection. The list contains the locations where the Instructors operate. Once a location is selected the Instructors that operate in that location are listed for selection. Selection of an Instructor displays dates and times when the Instructor is available to take lessons. A street address must be entered to indicate where the student wants to be picked up from. It is important that the pickup street address is correct for each booking as the pickup address could be different for every lesson booking.
The pickup address details must be visible from the Instructors dashboard and when selected provide directly access to Apple or Google maps.
Software needs to cater for travel time between lessons by adding a fixed amount of time at the end of a lesson booking.
The fixed amount of travel (break time) can be set per lesson type. As travel times vary across locations (congested or rural locations) where Instructors operate each account can set different duration for their travel time.
Instructors must have their own dashboards for managing their bookings.
Must be able to:
- See all future bookings
- Add modify and cancel bookings
- Define their availability and block out time, days and date ranges
- Update booking status
- Run reports
Students must have their own dashboard branded as your Driver Training School.
Must be able to:
- Add modify or cancel bookings
- Update their profile details (Name, email, phone, password etc.)
- Purchase lesson packages
- Link to other products and services offered by your business
Capturing all relevant information during student registration and time of booking will reduce double entry and filling in forms and will improve student experience with your driving school.
Important Student registration information includes:
- Student email, mobile for notifications
- Student license number
- Emergency contact details
Important Booking information includes
- Pickup location for this booking
- Keys2drive codes for Keys2drive bookings
- Agree to the T&C’s
DESIGNED FOR ANY DEVICE
The software must be web based with a responsive layout that can be used on any internet connected device anytime anywhere. Must be Smartphone friendly and works on Safari, Chrome, Firefox and IE browsers.