bookitLive is currently providing services for government, medical, corporate entities and the business world in general, the issue of data security and privacy is very important and bookitLive have implemented a combination of high-level security measures to protect your data. In addition to usual safeguards bookitLive uses 128/256-bit SSL encryption technology.

Data Transmission Security

When you or your customers use the software you are protected at all times by 128/256 bit SSL encryption which is normally only used when it comes to processing credit cards online. You will see the padlock security icon or https:// in the address bar appear in your browser window on all booking pages within the bookitLive software. All credit card transactions are protected by the same 128/256-bit SSL encryption and are processed through an international standard payment gateway, ensuring maximum data protection.

SSL is an acronym for “Secure Socket Layer”, a security protocol that provides communications privacy over the Internet. The protocol allows us to securely communicate in a way that is designed to prevent eavesdropping, tampering, or communications forgery.

Secured SMS

To provide secured SMS services, bookitLive use Australasia’s largest commercial SMS provider, MessageMedia, an Australian based company with approximately 8000+ business clients including Australia’s four major banking institutions, government and healthcare entities. MessageMedia provide a business-grade SMS service based on a high availability resilient/redundant platform and use encryption technology to safeguard customer data integrity. MessageMedia only use Tier-1 Australian carriers such as Telstra and Optus to ensure all our clients’ phone numbers and message content is not passed to unreliable or potentially fraudulent third-parties.

Staff

All user information is restricted in bookitlive’s offices. Only bookitlive officers, employees and authorised agents who need the information to perform a specific job such as support activities are granted access to personally identifiable information. All staff have signed Confidentiality Agreements.

Servers

bookitLive servers storing personally identifiable information are kept in a secured data centre environment. bookitLive application web and database servers are housed in IBM Sydney, NSW Australia data centre and managed by VPS.net.

Backups

bookitLive servers are automatically backed up daily.  The service provider portal provides additional capabilities to backup your own data by exporting booking and client data to your PC.

Data Centre

bookitLive  uses a Tier 3 security controlled data centre which provides redundant capacity components,  dual-powered equipment and multiple uplinks with a guarantee service uptime of 99.982%.

The Data Centre has ISO27001 & SOC III certification.