FAQ

Frequently Asked Questions

More Help and Information

Is the system Secure?

bookitLive is highly secure. All bookings are confidential, all access is fully password protected and all sensitive information including details of customer bookings cannot be viewed by others.

Do you tell other members my email address or other personal information?

Not at all. We do not reveal any personal contact information to anybody else or businesses.

Can I select my own appointment time with bookitLive?

Absolutely that’s the benefit of bookitLive you can view all the available booking times and select the time that best suits your needs.

How do I create a customer account?

The first time you make a booking or purchase you can create your own customer account.

How do I create a business account?

Creating a business account is easy just press "Start Free Trial" button to see our pricing page to select a package that suits your business.

What are the business benefits of using bookitLive online booking and payment software?

Customers can make their own bookings online 24 hours a day, 7 days a week.

Automatic email and SMS booking reminders mean your business will have less “no shows”.

Your business will save on phone costs by reducing the need to call back customers. Your business can concentrate on your core business activities reducing the time it taking to make book appointments.

You and your staff can see each others schedules quickly and easily from any internet connected device.

How to contact a Service Provider

bookitLive is a online appointment booking system used by Service Providers to manage their appointment bookings. As BookitLive does not provide the service we cannot answer questions relating to:
The Service Providers availability
What services to book
The operating hours of the business
Terms of a Daily Deal
Voucher code expiry
You need to contact the Service Provider directly to answer these questions.

The contact details of the Service Provide can be found on their business information page. To find their business information page search for the business from the Find a Business and Make a Booking in the title bar above.

Booking Queries

BookitLive is a online appointment booking system used by Service Providers to manage their appointment bookings. As BookitLive does not provide the service we are unable to answer booking queries of behalf of the business conducting the service.

Contact the Service Provider directly

All booking queries should be directed to the business offering the service. Contact the Service Provider directly via their contact phone, email or ask a question form on their business information page. To find their business information page search for the business from the Find a Business and Make a Booking in the title bar above.

Viewing my appointment booking

To view your appointment booking login to BookitLive using the email address and password that you used when you made the booking in the first place.
Click here to login
Managing your appointment bookings
Once logged in you will be able to see all your future booking. You can modify or cancel the booking by selecting the modify or cancel links underneath each booking.

Forgotten password

While making a booking of purchase you have the option to reset your password using the forgotten password link.

If you do not receive your email within a few minutes check your Junk mail (outlook), bulk mail(yahoo) or spam (gmail) folders.

Did not receive booking confirmation email

If you do not receive your booking confirmation email within a few minutes check your Junk mail (outlook), bulk mail(yahoo) or spam (gmail) folders.

No suitable time found

bookitLive is a online appointment booking system used by businesses to manage their appointment bookings. As bookitLive does not provide the service we are unable to answer question regarding the availability of the business.
Contact the business directly
All booking queries should be directed to the business offering the service. Contact the business directly via their contact phone, email or ask a question form on their business information page. To find their business information page search for the business from the Find a Business and Make a Booking in the title bar above.

Support

Everyday, our friendly customer support team help clients get started online, answer technical questions and provide valuable advice, tips and ideas.

Standard Support

BookitLive provides standard support services to all paid subscribers. Standard support has a limited Service Level Agreement (SLA) of 3 business days to respond to support incidents. Premium Support hours can be purchased to complement and extend existing standard support by providing a reduced response time and priority access to the BookitLive team.

Telephone Support

Telephone support is only available if you subscribe to the Regular and Premium packages or via a support agreement. To help resolve your problem we suggest you email your support issue to our support@BookitLive.net email address prior to calling.
For urgent support, call us on +61 3 8376 7778

Our online services are monitored 24/7, and email support is also available outside of normal business hours.

Email Support

All BookitLive business packages include email support. Submit a support request via our Help Centre