For any enterprise businesses, the scarcest resource is not money, skills, or free fruit in the break-out room.
It’s time
Employees are making hundreds of decisions about their time every day. They’re choosing to spend their time working on a project, scheduling a meeting with a customer or blocking out time to do a deep dive. Your customers are doing the same thing. Because of the value your business is providing, they’re choosing to spend their time with you rather than with your competitors. Unfortunately, most businesses rely on a mishmash of methods to booking their appointments. This is a problem because it wastes time (and money, energy and productivity). In addition to better managing time, here are some key benefits to using an online appointment booking software to increase employee efficiency.
Managing customers
Our booking software solution can help gain a 360° view of the customer, including the last time they visited, which staff member they spoke with and what they purchased. This information can be used to better understand your customer making it simple for the marketing team to appropriately send personalised email and SMS communications. For example, if a loyal customer has not been into store for a while you can easily invite them back for a meeting or special event to re-engage them. Booking appointments can also be one of the best ways to reduce customer churn.
New customer acquisition
Imagine you’re speaking with a prospect and they indicate an interest in your product. Instead of sending them an email that they might not read, ask them for a time that would be convenient for them and book the appointment right there on the spot. The prospect has already committed to the time and knows there will be somebody ready to discuss next steps. Make it easy to arrange an appointment right from your website, whether it be scheduling interview or booking an appointment to review of your Superannuation.
Improve Staff Management
Deploying appointment bookings across your enterprise allows businesses to track employee behavior better. For prospective employees, our appointment booking software can send reminders – reducing the chance that they show up on the wrong day. For current employees, managers can easily schedule regular reviews with their team to ensure job satisfaction. When HR or technical issues arise, meetings can be scheduled promptly. A booking system can also increase staff productivity by taking care of the appointment bookings of tasks and time management for them, allowing staff to concentrate on providing excellent customer service.
Get a better understanding how you enterprise business operates
An enterprise-level appointment booking software solution can easily provide a departmental or organisational-wide view of all appointment activity. This gives managers powerful data on staffing patterns in order to minimise staff downtime and maximise productivity.
For example: Appointment booking software was able to help a Superannuation business identify that their financial advisors had large gaps in their capacity. After in-depth analysis, they were able to take measures to restructure how they offered appointments, giving advisors a more balanced workload. This new configuration allowed overbooked advisors to meet with all their members and to provide a higher level of service for each of their members.
Start saving time
The benefits from an appointment booking software are numerous. Businesses save time by easily arranging important meetings with customers and employees. Fewer appointments are missed because our booking software solution provides reminders via emails and SMS. Deep relationships with customers are cultivated leading to better customer satisfaction and increased revenue. Digital transformation efforts are supported by moving processes from analog to digital. Data about appointment across your business provide key insights about who is doing what or who is not doing what they are supposed to.
If you are interested in saving time, give us a call – we have time.