Security

bookitlive® is currently providing services for government, medical, corporate entities and the business world in general, the issue of data security and privacy is very important and bookitlive® have implemented a combination of high-level security measures to protect your data. In addition to usual safeguards bookitlive® uses 128/256-bit SSL encryption technology.

Data Transmission Security

When you or your customers use the software you are protected at all times by 128/256 bit SSL encryption which is normally only used when it comes to processing credit cards online. You will see the padlock security icon or https:// in the address bar appear in your browser window on all booking pages within the bookitlive® software. All credit card transactions are protected by the same 128/256-bit SSL encryption and are processed through an international standard payment gateway, ensuring maximum data protection.

SSL is an acronym for "Secure Socket Layer", a security protocol that provides communications privacy over the Internet. The protocol allows us to securely communicate in a way that is designed to prevent eavesdropping, tampering, or communications forgery.

SSL

Secured SMS

To provide secured SMS services, bookitlive® use Australasia's largest commercial SMS provider, MessageMedia, an Australian based company with approximately 8000+ business clients including Australia's four major banking institutions, government and healthcare entities. MessageMedia provide a business-grade SMS service based on a high availability resilient/redundant platform and use encryption technology to safeguard customer data integrity. MessageMedia only use Tier-1 Australian carriers such as Telstra and Optus to ensure all our clients' phone numbers and message content is not passed to unreliable or potentially fraudulent third-parties.

Staff

All user information is restricted in bookitlive’s offices. Only bookitlive officers, employees and authorised agents who need the information to perform a specific job such as support activities are granted access to personally identifiable information. All staff have signed Confidentiality Agreements.

Servers

bookitlive® servers storing personally identifiable information are kept in a secured data centre environment. bookitlive® application web and database servers are housed in an Australian based Sydney NSW data centre and managed by US company VPS.net.

Backups

bookitlive® servers are automatically backed up daily. The service provider portal provides additional capabilities to backup your own data by exporting booking and client data to your PC.

Data Centre

bookitlive® uses a Tier 3 security controlled data centre which provides redundant capacity components, dual-powered equipment and multiple uplinks with a guarantee service uptime of 99.982%.

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