Visitors, people who visit or browse our website,
Service Provider, business who establish an account with us,
Clients, people who access our services to make a booking or product purchase or otherwise access our services.
Privacy of data
bookitlive® will not use data inputted on their system in ways different from what is disclosed in this statement. bookitlive® collects information from users at various points during the booking process. When a booking is made some users may leave information and a message. The content is seen by service provider and the user.
Ownership of data
bookitlive® has no ownership or rights whatsoever to the data. The service provider owns the data.
Encryption of data
bookitlive® takes every precaution to protect user information. When users submit sensitive information via the website, the information is protected both online and off-line. The system data transmission is protected by 128/256 bit SSL encryption at all times. While on a secured page the lock icon will appear on Web browsers such as Firefox and Microsoft Internet Explorer. Alternatively this may also appear as https in the address bar.
Staff confidentiality agreements
All user information is restricted in bookitlive’s offices. Only bookitlive officers, employees and authorised agents who need the information to perform a specific job such as support activities are granted access to personally identifiable information. All staff have signed Confidentiality agreements.
bookitlive® servers storing personally identifiable information are kept in a secured Tier 3 data centre environment. bookitlive application web and database servers are housed in a managed data centre in Sydney Australia.
To provide secured SMS services, bookitlive® use Australasia's largest commercial SMS provider, MessageMedia, an Australian based company with approximately 8000+ business clients including Australia's four major banking institutions, government and healthcare entities. MessageMedia provide a business-grade SMS service based on a high availability resilient/redundant platform and use encryption technology to safeguard customer data integrity. MessageMedia only use Tier-1 Australian carriers such as Telstra and Optus to ensure all our clients' phone numbers and message content is not passed to unreliable or potentially fraudulent third-parties.
A session cookie is a piece of data stored on the user’s local disk to facilitate use of the system. This cookie contains information about the user movements whilst using the booking software. Our session cookies are also used for security purposes to protect your information. Usage of a session cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the session cookie action simply terminates. For instance session cookies enable the user to not have to log in a password more than once, thereby saving time while on our site. If a user rejects the session cookie, they will not be able to use our site.
We log IP addresses for security reasons and log file/system activity to administer the system. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to personally identifiable information.
If you are a user making a booking, bookitlive® never shares your personal information with anyone except the service provider with whom you request a booking. Each service provider only receives the information particular to your bookings with them. However we have no access or control over how the service provider will use this information and cannot guarantee the veracity of data or whether it is being used in a legal or illegal way.
bookitlive® will not, without your consent, divulge your personal information to a third party except in the following circumstances:
if required to do so by law or by any organisation with appropriate authority;
to any financial institution with whom we hold an account for the purpose of verifying credit status and / or validating financial transactions;
we may provide aggregate statistics about our sales, clients, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you;
bookitlive is not responsible for the privacy practices of other companies or websites.
Links to other sites
Please be aware that bookitlive® are not responsible for the privacy practices of service providers. bookitlive® encourage users to be aware when they leave the bookitlive® site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by the bookitlive®.
Credit card payment for our services is processed by our secure payment service provider. We do not record your credit card details on our database and the payment service provider does not record any other information about you.
bookitlive® send all new service providers a welcoming email to verify their details. Established service providers will occasionally receive information on upgrades and modifications available. We also occasionally send the user site and service announcement updates. Subscribers are not able to un-subscribe from these emails, which contain important information about the service. We communicate with the subscriber to provide requested services and in regards to issues relating to their account via email or phone.
As Required By Law
bookitlive® will not disclose the data to any person except where required by law or a valid direction of a government agency, in which case bookitlive® will advise the provider of the order or direction and consult on the information to be disclosed prior to disclosure. The service provider agrees to pay bookitlive® reasonable costs of compliance on provision of receipts. This clause shall survive the termination or expiration of this Agreement.
Privacy Act and Other Laws
You shall at all times indemnify and hold harmless bookitlive® and its officers, employees and agents ("those indemnified") from and against any loss (including reasonable legal costs and expenses) or liability reasonably incurred or suffered by any of those indemnified arising from any proceedings against those indemnified where such loss or liability was caused by you breaching Australian law, or the laws of the country in which you are operating the bookitlive® booking software. This clause specifically includes the Australian Privacy Act 1988 (Privacy Act) Privacy, including the Australian Privacy Principles, we will also endeavour to comply with the EU General Data Protection Regulation for Customers who access our site from within the EU.
Complaints and how to contact us
If you would like further information on this Policy, or if you have any concern about the protection of your Personal Information, please email firstname.lastname@example.org or contact our Privacy Officer at +61 3 8376 7778.
If you believe your privacy has been interfered with and wish to make a complaint, please contact our Privacy Officer. The Privacy Officer will investigate your complaint and notify you of the outcome. If your complaint indicates that there has been an interference with your privacy by a person other than us, the Privacy Officer may discuss the complaint with that other person in an attempt to resolve it.
If you are not satisfied with the outcome of your complaint or the way we handle it, you may make a complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au.